IMPACT ANALYSIS OF IT USE IN LOGISTICAL COSTS OF A BRAZILIAN BEVERAGE COMPANY

Abstract

Purpose - The main goal of this paper is to identify the impact that the use of Information Technology (IT) provides to the logistical costs of a company in the beverage industry. This research work proposes the theoretical framework that gives instructions for firms' for construction of indicators for assessing the costs that make up the logistics activity is also influenced by technologies used in business. Design/methodology/approach - The proposed framework covers the stages of the logistics process that has IT operations. The theoretical model is offered according to existing studies and literature resources. The approach focuses on theoretical considerations and methodological. A single case study, with the calculation of data through a questionnaire, was answered by the executive responsible for defining the operational strategy. Findings - Formalization would enable firms to profitably handle their logistics operations, especially when returns involve a number of uncertainties such as increasing volume of returns, the unstable time, and different types/conditions of returned products. The main findings are supported by the literature review, which notes that the financial and operational indicators set using software, are important to the company's good management practices. Research limitations/implications - The theoretical considerations and methodological work as an object of future research and suggest the application of this model to different suppliers of IT solutions. The use of these attributes in other segments of the domestic industry, in order to verify their behavior and their application. Practical implications - Companies, using the proposed reference material, can effectively understand the use of IT contribution in their logistics activities, especially in the control of operating costs. Originality/value - Some theoretical frameworks presented in the work contribute to the reasons for the use of Ti to help companies formulate their logistics programs. In this way, especially when the operation is decentralized and complex.

Purpose - The main goal of this paper is to identify the impact that the use of Information Technology (IT) provides to the logistical costs of a company in the beverage industry. This research work proposes the theoretical framework that gives instructions for firms' for construction of indicators for assessing the costs that make up the logistics activity is also influenced by technologies used in business. Design/methodology/approach - The proposed framework covers the stages of the logistics process that has IT operations. The theoretical model is offered according to existing studies and literature resources. The approach focuses on theoretical considerations and methodological. A single case study, with the calculation of data through a questionnaire, was answered by the executive responsible for defining the operational strategy. Findings - Formalization would enable firms to profitably handle their logistics operations, especially when returns involve a number of uncertainties such as increasing volume of returns, the unstable time, and different types/conditions of returned products. The main findings are supported by the literature review, which notes that the financial and operational indicators set using software, are important to the company's good management practices. Research limitations/implications - The theoretical considerations and methodological work as an object of future research and suggest the application of this model to different suppliers of IT solutions. The use of these attributes in other segments of the domestic industry, in order to verify their behavior and their application. Practical implications - Companies, using the proposed reference material, can effectively understand the use of IT contribution in their logistics activities, especially in the control of operating costs. Originality/value - Some theoretical frameworks presented in the work contribute to the reasons for the use of Ti to help companies formulate their logistics programs. In this way, especially when the operation is decentralized and complex.